FRONT DESK AUTOMATION
Comprehensive Front Desk Services
Simplify day-to-day front desk operations and organize your resources more efficiently with NextGen's automation solutions to enhance patient experience, web analytics and appointment scheduling.
- Manage appointments
- Recall Patients
- Reduce Paperwork
MAKE YOUR PRACTICE MORE EFFICIENT
Your front office is busy. We help simplify their workflow so that they can focus more time on delivering patient care. We designed a series of tools that equip your dental office to grow, improve patient experience and manage your practice.
Manage appointments
Manage patient appointments easily using a modern appointment scheduling software.
Get robust analytics
Gain access to powerful analytics to better analyze website traffic trends and patient calls to understand patient needs.
Recall patients
Schedule newsletter content and send email campaigns to educate patients as well as to engage them.
Reduce paperwork and phone calls
Digital forms make it easier for your dental practice to capture information securely, without the added complications of phone tag and paper storage and disposal.
OUR APPOINTMENT HANDLING PROCESS
We Follow A Structured Process To Manage Your Appointments Effectively.
FRONT DESK / CALLING
- Handle patient inquiries and administrative tasks over the phone, ensuring questions are addressed promptly.
- Provide virtual reception services to manage call flow efficiently, enhancing patient satisfaction.
- Maintain accurate records of all interactions for future reference.
PATIENT INFORMATION & SCHEDULING
- Collect and organize patient data accurately, including personal details and medical history.
- Coordinate patient appointments seamlessly, sending confirmations and making necessary adjustments.
- Maintain updated records for easy access and continuity of care.
INSURANCE VALIDITY & BENEFIT VERIFICATION
- Confirm the validity of patient insurance coverage, checking policy details and coverage limits.
- Verify patient benefits to meet criteria for specific treatments, avoiding claim denials.
- Inform patients about their insurance status and coverage details.
INSURANCE AUTHORIZATION
- Obtain necessary approvals from insurance providers for specific treatments.
- Submit required documents timely to reduce delays or rejections.
- Follow up with insurance companies to secure authorizations and provide updates.
SEND REMINDER
- Send timely reminders to patients about upcoming appointments via calls, emails, or texts.
- Minimize no-shows by confirming patient attendance and providing rescheduling options.
- Provide clear instructions about the appointment, including date, time, and necessary preparations.
FOLLOW-UP & FEEDBACK
- Follow up with patients after appointments to ensure satisfaction with services.
- Reschedule appointments if necessary, accommodating patient needs for continuity of care.
- Gather feedback to improve patient care and service quality, using insights for better decisions.
TALK TO US
We Love To Meet New People,
Just Book A Call With Us.
We have made it easy for you to book in a slot directly with our partners based on your preference. Please select the date
Helping Healthcare Businesses All Around America.
We’re here to help healthcare businesses across the United States achieve their goals. Whether you have questions about our services, need support, or are ready to take your practice to the next level, our team is ready to assist you.